Privacy Policy

Introduction

Itemkevo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Guangzhou Zimi E-Commerce Co., Ltd., operating the Itemkevo online store, collects, uses, discloses, retains, and protects personal information when you visit our website, browse products, place an order, make a payment, or contact us.

Personal Information We Collect

When you place an order or contact us, we may collect your name, email address, shipping and billing addresses, telephone number if provided, order details, purchased products, payment status, transaction references, return and refund requests, and customer service communications.

Payment information is processed through the payment methods available at checkout. Complete payment card details are generally handled by the relevant payment provider rather than stored directly by Itemkevo.

When you visit our website, we or our service providers may automatically collect technical and usage information, including your IP address, browser type, device and operating system information, pages visited, products viewed, search activity, shopping cart activity, checkout interactions, referral information, cookie identifiers, and other website interaction records.

Depending on the technologies enabled and applicable permissions, approximate location information may be derived from an IP address or other technical information.

How We Use Personal Information

We may use personal information to process orders and payments, arrange shipping, provide tracking information, manage returns and refunds, respond to customer inquiries, maintain transaction records, protect website security, prevent fraud, improve our services, measure advertising performance, send permitted marketing communications, and comply with applicable laws.

Depending on the circumstances and applicable law, we process information to perform a contract, comply with legal obligations, pursue legitimate business interests that are not overridden by applicable privacy rights, or obtain consent where required.

You may withdraw consent where processing is based on consent, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, APIs, and similar technologies to support essential website functions, remember preferences, analyze website activity, and measure advertising performance.

Essential technologies may support shopping cart operations, checkout, session management, and website security. Analytics technologies may help us understand website traffic and product interactions. Advertising technologies may help measure campaign effectiveness and attribute purchases to campaigns.

The actual technologies used depend on the website configuration and integrations enabled.

Where required by applicable law, we will obtain consent before activating non-essential cookies or advertising technologies. If AppLovin website integrations are enabled, we will implement the required cookie banner or comparable mechanism that identifies AppLovin and the actual technologies deployed, communicates relevant data processing, collects and respects consent choices, and supports applicable legal requirements.

You may manage available preferences through website privacy controls where provided. Browser or device settings may help limit certain cookies but may not control every form of data collection or sharing.

Sharing Personal Information

We may share relevant personal information with e-commerce platform providers, payment processors, shipping and logistics providers, order fulfillment partners, customer service providers, analytics services, advertising partners, professional advisers, and authorities where required by law.

Depending on applicable law and the actual data processing arrangement, certain disclosures to advertising partners may be considered a sale, sharing, targeted advertising, or another regulated activity. Where required, we will provide appropriate notices, consent mechanisms, and opt-out choices.

We do not intentionally transmit complete payment card details to advertising platforms for advertising purposes.

AppLovin Advertising and Data Disclosure

Itemkevo may use advertising services and technologies provided by AppLovin Corporation (“AppLovin”) to support advertising measurement, attribution, analytics, campaign optimization, and advertising performance evaluation.

If AppLovin technologies are enabled on our website, AppLovin may collect or receive information through the specific integrations deployed, which may include a Pixel, cookies, scripts, APIs, or similar technologies. This statement does not mean that every listed technology is currently enabled on our website.

Depending on the integration and applicable permissions, information processed by AppLovin may include IP addresses, browser and device information, online identifiers, website visits, product views, search activity, shopping cart events, checkout interactions, purchase-related events, and interactions with advertisements. Email addresses, telephone numbers, user identifiers, or postal codes may also be processed if made available through an enabled integration and permitted by law.

The actual information collected or shared depends on the technologies enabled, the information made available through the relevant integration, applicable permissions, and your privacy choices. This disclosure does not mean that Itemkevo currently transmits every listed data category to AppLovin.

AppLovin may use information received through its advertising services to measure advertising effectiveness, attribute purchases to campaigns, analyze website and advertising activity, deliver or personalize advertisements where permitted, improve advertising services and related technologies, and detect invalid or fraudulent activity.

AppLovin may share information with its advertising, analytics, measurement, and other business partners in accordance with its own privacy policy and applicable law.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Where required by applicable law, valid consent will be obtained before relevant advertising technologies collect or process information. We will honor applicable privacy choices and opt-out signals and implement required consent-signal transmission where relevant. The actual operation of these controls depends on the website configuration and integrations and is not established by this policy text alone.

If AppLovin has received information associated with your email address or telephone number through its e-commerce advertising services, you may submit an access or deletion request through its Privacy Rights Request Portal at https://applovin.com/en/privacy-data-request.

Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfillment, customer service, transaction records, fraud prevention, dispute resolution, and legal compliance.

Retention periods depend on the type of information, the purpose of processing, applicable recordkeeping requirements, and the need to establish or defend legal claims. When information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law.

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage method can be guaranteed to be completely secure.

International Data Transfers

Our service providers and business partners may process or store personal information in countries or regions outside the location where you reside. Where required by applicable law, we will implement appropriate safeguards for international transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, withdraw consent, object to or restrict certain processing activities, request a portable copy of certain information, or opt out of targeted advertising or certain disclosures of personal information.

You may exercise applicable rights by contacting [email protected]. We may request reasonable information to verify your identity before processing a request.

Where required by law and supported by the website configuration, we will honor applicable opt-out requests and legally recognized privacy signals, including Global Privacy Control. We do not represent that every privacy signal or opt-out function is currently configured or operational.

Certain information may need to be retained to fulfill orders, comply with legal obligations, resolve disputes, or protect lawful business interests where permitted by law.

Marketing Communications

You may unsubscribe from promotional emails using the instructions in the relevant message where available, or contact [email protected]. Unsubscribing will not prevent us from sending necessary transactional communications about orders, payments, shipping, returns, or refunds.

Children's Privacy

Our website is intended for general shopping purposes and is not directed toward children below the applicable age of digital consent. We do not knowingly collect children's personal information in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact [email protected] so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These providers may have their own privacy policies and data-handling practices. We encourage you to review their policies before providing information directly to them.

Contact Information

Store Name: Itemkevo

Company Name: Guangzhou Zimi E-Commerce Co., Ltd.

Email: [email protected]

Phone: +1261-648-6377

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Address:

Room 203 (D3175), 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Subdistrict, Baiyun District, Guangzhou, Guangdong 510430, China

Return Address:

Room 203 (D3175), 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Subdistrict, Baiyun District, Guangzhou, Guangdong 510430, China