Shipping policy

Shipping Policy

Itemkevo aims to provide a convenient and reliable shipping experience. This policy explains order processing, shipping rates, delivery estimates, tracking, and shipping-related issues.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During holidays, promotional events, or periods of high order volume, processing may take longer than expected.

Order processing time is included in the total estimated delivery time.

Shipping Methods and Total Delivery Time

Standard Shipping is available for eligible orders delivered within the contiguous United States.

The total estimated delivery time is 7–15 business days from successful payment confirmation, including order processing and shipping transit time. Processing generally takes 1–3 business days and is included in this estimate. Weekends and public holidays are excluded from the estimated business-day period.

Tracking information is provided when available from the shipping carrier.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control. Available shipping methods and applicable delivery estimates will be displayed at checkout where supported.

Shipping Rates and Free Shipping

For eligible standard shipping orders delivered within the contiguous United States, orders with a merchandise subtotal below $79.00 USD are charged a standard shipping fee of $6.99 USD. Orders with a merchandise subtotal of $79.00 USD or more qualify for free standard shipping.

The free-shipping threshold is calculated after discounts and before taxes and shipping charges. Unless otherwise stated in a promotion, the offer applies only to eligible standard shipping services within the contiguous United States.

Orders shipped to Alaska, Hawaii, U.S. territories, remote locations, or international destinations may be subject to different shipping rates or restrictions. Applicable shipping options and charges will be displayed at checkout. Any additional shipping charges will be disclosed before an order is completed.

Shipping Destinations

Itemkevo ships to destinations supported by our checkout system. Please ensure that your shipping address is complete and accurate when placing an order. If your destination is unavailable at checkout, contact our customer service team for assistance.

Shipping availability may vary depending on the product, destination, and carrier service.

Order Tracking

When tracking information becomes available, we will send a shipping confirmation or tracking notification to the email address associated with your order.

Please allow time for the carrier's tracking system to update after dispatch. If you have not received tracking information within the expected processing period, contact us with your order number.

Packaging and Handling

Our collection includes bowls, drinkware, jars and canisters, candle holders, trays, table linens, vases, planters, and decorative accessories made from different materials.

We take reasonable care when preparing orders for shipment and select packaging appropriate to the products being shipped. Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact [email protected] with your order number, a description of the issue, and clear photographs of the affected product and packaging where applicable.

We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Shipping Delays

Shipping delays may occur due to severe weather, carrier disruptions, public holidays, customs procedures, or other unexpected circumstances.

If your order has not arrived within 15 business days after successful payment confirmation, contact [email protected] with your order number.

We will review available tracking information and assist with the next steps, including contacting the carrier where appropriate. The 7–15 business-day delivery window is an estimate rather than a guaranteed delivery period.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information. If you notice an error in your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a package is returned because of an incorrect address or an unsuccessful delivery, we will contact you where appropriate to discuss available options. Additional reshipping charges may apply where permitted by law and disclosed before reshipment.

Lost or Missing Packages

If your package appears to be lost or tracking indicates a delivery problem, contact us so that we can assist with the investigation.

If a shipment is confirmed lost in transit, we will work with you to determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.

If tracking indicates that a package has been delivered but you have not received it, check your delivery location and contact the carrier where appropriate before reaching out to us.

International Shipping, Customs, and Import Charges

For international shipments, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply depending on the destination.

Unless expressly stated otherwise at checkout, these charges are separate from the product price and shipping fee. Customers are responsible for applicable import charges to the extent permitted by law and under the shipping terms presented for their order.

Customs clearance may also affect delivery times. Please contact the relevant customs authority if you need information about potential import charges before placing an order.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Cancellation or modification cannot be guaranteed once processing or shipment has begun.

If an order has already been dispatched, you may request a return in accordance with our Return and Refund Policy and applicable law.

Contact Information

Store Name: Itemkevo

Company Name: Guangzhou Zimi E-Commerce Co., Ltd.

Email: [email protected]

Phone: +1261-648-6377

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Address:

Room 203 (D3175), 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Subdistrict, Baiyun District, Guangzhou, Guangdong 510430, China

Return Address: