Refund Policy

Return Eligibility

Itemkevo accepts return requests within 30 days of delivery for eligible products, subject to this policy and applicable law.

For standard change-of-mind returns, products must be unused and in their original condition. Original packaging, accessories, and included components should be returned where reasonably available. Products must not have been damaged through misuse, improper handling, or unauthorized modification after delivery. Proof of purchase, such as an order confirmation or order number, is required.

Certain products may be subject to additional return restrictions where those restrictions are clearly disclosed before purchase and permitted by applicable law. These conditions do not limit rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

The Gold Metal Hammered Pantry Canister (Set of 3) is identified in the supplied product information as a final-sale item. It is not eligible for change-of-mind returns or exchanges where the final-sale restriction is clearly disclosed before purchase and permitted by law. This restriction does not remove any mandatory rights or remedies relating to defects, incorrect supply, misdescription, or other matters that cannot legally be excluded.

How to Request a Return or Refund

Contact [email protected] before sending any product back.

Please provide your order number, the product name, the reason for your request, and photographs of the product and packaging where applicable. Our customer service team will review your request and provide the appropriate return instructions.

Do not send products to the return address before receiving confirmation and any necessary instructions from our team.

Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from the item ordered, contact [email protected] as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the affected product and packaging where available.

After reviewing the request, we will determine an appropriate resolution under our policies and applicable law. Depending on the circumstances, this may include a full or partial refund, a replacement subject to availability, return shipping assistance, or another suitable remedy.

Where the issue is our responsibility, we will not require you to bear costs that we are legally obligated to cover. Any request to report an issue promptly does not limit mandatory consumer rights.

Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by law.

Where a product is confirmed to be damaged, defective, or incorrectly supplied due to our error, we will provide return shipping assistance where applicable and will not require customers to bear costs that we are legally obligated to cover.

Refund Processing

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected.

The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider. If your refund has not appeared after the expected processing period, contact [email protected].

This processing target does not extend any shorter refund deadline required by applicable law.

Partial Refunds

A partial refund may be considered where permitted by applicable law, such as when a returned order is missing components that were not part of a confirmed product defect or fulfillment error.

Any proposed deduction will be assessed according to the circumstances and applicable law. We will explain the reason for a proposed partial refund where required and will not apply deductions prohibited by law.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact us to discuss a replacement or another appropriate resolution.

Replacement availability depends on product stock and shipping availability. If the original product is unavailable, we may offer a refund or another mutually agreed solution, subject to applicable law.

For exchanges requested because of a change in preference, contact us before returning the item. Additional shipping charges may apply where permitted by law and disclosed in advance.

Order Cancellations

If you wish to cancel or modify an order, contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Cancellation or modification cannot be guaranteed once processing or shipment has begun.

If an order has already been dispatched, you may request a return in accordance with this policy and applicable law. If we cancel an order after payment has been collected, we will arrange an appropriate refund.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery window, contact us with your order number.

We will review available tracking information and, where appropriate, investigate the issue with the shipping carrier. If a shipment is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution under our policies and applicable consumer protection laws.

If tracking indicates that a package has been delivered but you have not received it, check your delivery location and contact the carrier where appropriate. You may also contact our customer service team for assistance.

Return Address

All returns must be arranged through our customer service team before shipment.

Return Address:

Guangzhou Zimi E-Commerce Co., Ltd.

Room 203 (D3175), 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Subdistrict, Baiyun District, Guangzhou, Guangdong 510430, China

Please contact [email protected] before sending products back to obtain the applicable return instructions.

Contact Information

Store Name: Itemkevo

Company Name: Guangzhou Zimi E-Commerce Co., Ltd.

Email: [email protected]

Phone: +1261-648-6377

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Address:

Room 203 (D3175), 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Subdistrict, Baiyun District, Guangzhou, Guangdong 510430, China