Terms of Service

Introduction

These Terms of Service govern your access to and use of the Itemkevo website, online store, products, and related services.

Itemkevo is operated by Guangzhou Zimi E-Commerce Co., Ltd. By accessing our website or placing an order, you agree to these Terms, subject to any rights that cannot be excluded under applicable law.

Website Use

You agree to use our website only for lawful purposes and to provide accurate information when placing an order or contacting customer service.

You must not misuse the website, interfere with its operation or security, attempt unauthorized access, introduce malicious code, engage in fraudulent activity, or infringe the rights of others.

Products and Descriptions

Itemkevo offers home, dining, storage, and decorative products, including bowls, drinkware, jars and canisters, candle holders, trays, table linens, vases, planters, and related accessories.

Product descriptions, photographs, dimensions, materials, finishes, and care instructions are provided to help customers make informed purchasing decisions. Actual appearance may vary because of lighting, screen settings, natural material characteristics, and production variations.

Food-safety claims, dishwasher or oven safety, microwave compatibility, intended use, and cleaning requirements vary by product. Customers should follow the individual product listing and supplied care instructions. A product should not be assumed to be food-safe, dishwasher-safe, microwave-safe, or oven-safe unless its product information expressly states so.

Natural materials and finishes may have variations in color, grain, texture, glaze, or surface appearance consistent with the product description. Such variations are not automatically defects.

Nothing in these Terms limits rights relating to defective products, inaccurate descriptions, or products that do not conform to applicable law.

Prices and Payments

Prices and available currencies are displayed on our website or at checkout. The applicable product price, shipping charge, and any taxes or other charges collected at checkout will be shown before payment is completed.

Payments are processed through the payment methods available at checkout. Customers must provide accurate billing and payment information and be authorized to use the selected payment method.

If a pricing or product listing error affects an order, we may contact you to confirm the correct details or cancel the affected order where permitted by law. If payment has already been collected for a canceled order, we will arrange an appropriate refund.

Orders and Order Acceptance

Submitting an order constitutes a request to purchase the selected products. An automated order confirmation acknowledges receipt but does not necessarily constitute final acceptance.

Orders are subject to payment authorization, product availability, and shipping eligibility. Where an order cannot be fulfilled for a legitimate reason permitted by law, we may cancel the affected order and arrange any required refund.

Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

For eligible standard shipping orders delivered within the contiguous United States, orders below $79.00 USD are charged a standard shipping fee of $6.99 USD. Orders of $79.00 USD or more qualify for free standard shipping.

The estimated total delivery time is 7–15 business days from successful payment confirmation, including processing time. Delivery estimates are not guaranteed arrival dates and may be affected by carriers, customs, weather, public holidays, and other logistical circumstances.

Available destinations, shipping methods, and applicable charges are displayed at checkout. International shipments may be subject to customs duties, import taxes, or other government-imposed charges.

Returns and Refunds

Eligible products may generally be returned within 30 days of receiving an order, subject to the conditions in our Refund Policy and applicable law.

For standard change-of-mind returns, products must be unused and in their original condition. Customers are generally responsible for return shipping costs, and original shipping charges are generally non-refundable, except where otherwise required by law.

The Gold Metal Hammered Pantry Canister (Set of 3) is identified in the supplied product information as a final-sale item. It is not eligible for change-of-mind returns or exchanges where the restriction is clearly disclosed before purchase and permitted by law. This does not limit mandatory rights or remedies.

Approved refunds are generally issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected.

Please contact [email protected] before returning products. Nothing in these Terms limits mandatory consumer rights relating to returns, refunds, defective products, or cancellations.

Order Cancellations

If you wish to cancel or modify an order, contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched. Once an order has been shipped, cancellation or modification may no longer be possible through the standard order process.

Any mandatory cancellation or withdrawal rights under applicable law remain unaffected.

Intellectual Property

Website text, logos, graphics, photographs, product descriptions, page layouts, and design elements are owned by or lawfully used by Itemkevo or the relevant rights holders.

You may use website content for personal, non-commercial shopping purposes. Protected content may not be reproduced, distributed, modified, or commercially exploited without authorization, except as permitted by applicable law.

Third-Party Services and Privacy

Our website may use third-party services for payment processing, shipping, website hosting, analytics, customer support, and advertising. These providers may operate under their own terms and privacy policies.

Our collection, use, and disclosure of personal information are described in our Privacy Policy. Where AppLovin advertising technologies are enabled, their data processing and the privacy choices available to users are described in that policy.

Website Availability and Liability

We make reasonable efforts to maintain website availability, but interruptions may occur because of maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by law, Itemkevo is not liable for indirect or consequential losses where such liability may lawfully be excluded. Nothing in these Terms excludes or limits obligations or consumer rights that cannot legally be excluded or limited.

Applicable Law

These Terms are subject to applicable laws and regulations, including mandatory consumer protection laws. Disputes will be handled by courts or other competent authorities with jurisdiction under applicable law.

Contact Information

Store Name: Itemkevo

Company Name: Guangzhou Zimi E-Commerce Co., Ltd.

Email: [email protected]

Phone: +1261-648-6377

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Address:

Room 203 (D3175), 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Subdistrict, Baiyun District, Guangzhou, Guangdong 510430, China